Privacy policy
This policy explains what we collect, why, who can access it, and how you retrieve or delete it. It covers the Tadween Qatar website, the accounting service itself, and your WhatsApp conversation with Tadween.
1. Who we are
Tadween Qatar is a remote accounting service, a product of U T S FOR TRADING AND SERVICES L.L.C. — commercial registration 232959, Zone 45 (Old Airport), Airport Street 310, Building 212, Office 555, Doha, Qatar, P.O. Box 38571. That company is the data controller in the legal sense. For privacy matters: info@tadween.qa · +974 4142 2241.
2. What we collect
Business data (name, commercial registration, address, tax number) · contact details of its representative (name, mobile, email) · the financial documents you upload (invoices, receipts, bank statements, contracts) · in-system usage data (when a document was uploaded, who reviewed it, when it was approved). From the website: what you type into the contact form, and campaign parameters (utm) if you arrived through a tagged link.
3. The WhatsApp channel — what passes through it
Tadween runs on WhatsApp under the display name “Tadween Qatar”. When you message us there we process: your mobile number and the profile name WhatsApp shows · the text of your messages · the images you send (invoices, receipts, statements) · the voice notes you send and their transcript · and technical message data (send time, delivery status, message id). All of it serves one purpose: doing what you asked, recording it in your books, and replying to you. We do not use it for third-party advertising and we do not sell it. We do not open a proactive conversation with you until you have given us your number and agreed to receive one. Every one of them stops immediately when you send “stop” and comes back with “start”; the digest alone stops with “stop digest”; and we stop just the same when you ask in any wording or block the number. The channel is described in full on the WhatsApp page of this site.
4. Why we collect it
To deliver the contracted service: reading your documents, booking their entries, producing and archiving your reports · to contact you about your file · to improve service quality · and to comply with Qatari law on the retention of books and records.
5. AI and the processing of your documents
We use AI models to read document images and voice notes, extract their fields and prepare the proposed entry, and to run the agent that answers questions from your books. There are two providers and no others: Google, with Gemini models, for the primary processing, and Anthropic, with Claude models, as a fallback when the first is unavailable. That means the content of a document or a voice note is sent to the processing provider for extraction and answering only. Four written commitments: (a) your documents and data are never used to train public AI models — this is what the commercial terms of both named providers state; (b) no entry is posted to your books by an automated decision — approval is always human; (c) the original extraction is stored beside the corrected one so the trail stays complete; (d) you can always reach a person: ask for an accountant in the conversation and a member of our team takes it over. You may also ask for specific documents to be excluded from automated processing and handled manually.
6. Who can access your data, and who processes it for us
The accountant assigned to your file, and technical support when you ask for help. The processors we rely on — named, not described in the abstract — are: Google — Gemini models — reading document images and voice notes and extracting their fields · Anthropic — Claude models — as a fallback when the first provider is unavailable · Meta Platforms — The WhatsApp channel — carrying messages between you and the Tadween number · Vercel — Hosting for this website · DigitalOcean — Hosting for the product servers and its database. We add no provider to that list without updating this page. We do not sell, rent or share your data for marketing purposes.
7. Where your data is stored
This marketing site is hosted with Vercel, and the product servers and database are hosted with DigitalOcean. WhatsApp messages pass through Meta Platforms' infrastructure before reaching us. So part of the processing takes place outside Qatar with those providers, bound by confidentiality and data-protection terms; the contract between you and Tadween remains Qatari and subject to the laws of the State of Qatar.
8. Retention
We retain your books and documents for the duration of your subscription, consistent with the ten-year book-retention obligation in Qatari commercial law. WhatsApp conversations are kept while your file is open, because they are part of an entry's trail and its source, and they are deleted with the rest of your data when a deletion request is carried out. Contact-form data is kept for as long as it takes to follow up your enquiry, then archived or deleted on request.
9. Your rights: export, correction, deletion
At any time you may request: a full export of your books, reports and archive · correction of inaccurate data · deletion of your data after the contractual relationship ends, to the extent legal retention obligations allow · and withdrawal of your consent to WhatsApp messages. Send requests to info@tadween.qa or on WhatsApp +974 3167 3300. The deletion steps — what is erased, what is kept, and how long it takes — are set out step by step on the “Delete your data” page of this site.
10. Legal basis
We process your data on the basis of performing the contract with you, your explicit consent where consent is required (proactive WhatsApp messages and measurement tools), and the legal obligation to retain books. We comply with Qatar's Personal Data Privacy Protection Law No. 13 of 2016 and its regulations, including your rights to be informed, to access, to rectify and to object to the processing of your data.
11. Analytics and cookies
The site loads no analytics or tracking tool before your explicit consent on the consent bar. If you accept, we may use a measurement tool (such as Google Analytics) to see which pages are visited and which campaign a visitor came from — never linked to your identity or your documents. You may decline and the site works in full with no tool at all. We also keep campaign parameters (utm) in your browser during your session so we know where an enquiry came from.
12. Security
Encrypted data transfer, role-limited access, separation of each business's data from every other, and regular backups. We claim no international security certification that we do not hold.
13. Changes to this policy
We may update this policy; the date at the top always shows the latest version. If a change is material we notify you by email, inside the system, or on WhatsApp.