Delete your data
This page explains, step by step, how to request deletion of your data from Tadween Qatar — from WhatsApp or by email — what is actually erased, what the law obliges us to keep, and how long it takes.
1. How to request deletion
There are two routes, and either one is enough on its own: (a) on WhatsApp — send “حذف بياناتي” (delete my data) to the Tadween number +974 3167 3300 from the same number registered with us; (b) by email — write to info@tadween.qa with the subject “Data deletion request”, giving your business name and the registered mobile number. We ask for no form, no fee and no phone call.
2. How we verify it is you
We check that the request comes from the number or email registered on your file, and we may send a verification code to the registered mobile. We do not delete a business's data on the word of someone we cannot tie to it — that protects you rather than delays you.
3. What is deleted
Permanently erased: your account and your users' accounts · your mobile number, email and contact details · your WhatsApp conversations with Tadween, with their text, images, voice notes and transcripts · the document images you uploaded and their archive · unapproved drafts · and your system usage data. Backups are covered as of the following backup cycle.
4. What we are obliged to keep, and why
We cannot delete what the law requires us to keep: approved accounting entries, their supporting documents and issued invoices, which Qatari commercial law requires to be retained for ten years, and likewise the billing and payment records between us. After deletion these are isolated in a restricted archive that is not used to operate the service or for any marketing, and is reachable only where a legal obligation requires it. They are erased when the statutory period expires.
5. Timing and confirmation
We carry out a verified request within thirty days, usually in days. When it is done we send you a written confirmation naming the deletion date, what was erased, what was retained under the law and for how long. If you want a copy of your books before deletion, ask for it in the same message and we hand it over at no charge.
6. Stopping WhatsApp messages without deleting your account
If what you want is to stop the messages rather than delete the account, send “إيقاف” (“stop”) to the Tadween number on WhatsApp: every message Tadween starts — digest, reminders, alerts — stops at once, your account and books stay exactly as they are, and the agent still answers whatever you send; “تشغيل” brings them back. For the digest alone send “إيقاف الخلاصة” and it replies “Daily digest turned off.”. To have your number unlinked from the account, ask in any wording — we unlink it by hand within one business day. All of these are entirely separate from a deletion request.
7. If you get no answer
If thirty days pass with no confirmation, write to info@tadween.qa or call +974 4008 0610. You always retain the right to complain to the competent data-protection authority in the State of Qatar under Law No. 13 of 2016.